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Shiseido Complete Cleansing Microfoam for sensitive skin

Rated by Lovi · Unbiased, science-based skincare AI trained on real user outcomes

Shiseido Complete Cleansing Microfoam

Average

  • HighNormal Skin Fit
  • AverageEffectiveness
  • HighSafety

Works for sensitive skin; other cleansers fit it better.

This fit is calculated for the concerns frequently associated with sensitive skin: redness, stinging, and reactions to new products. For scores and recommendations based on your full skin profile, including your 12D face scan results and any goals or preferences you have, please use the Lovi app.

Page built Nov 8, 2026How the Fit score works

Lovi Assistant explains

  • Suitable for normal skin due to the humectant action of glycerin and betaine, and the emollient properties of rice germ oil and triethylhexanoin, this cleanser offers moderate cleansing benefits by effectively removing impurities with sodium laureth sulfate and cocamidopropyl betaine.
  • While it provides general hydration and cleansing, the formula is not specifically targeted to address your concerns of redness and irritation.
  • The product is safe for your sensitive skin as it lacks harsh ingredients and prohibited substances, minimizing the risk of irritation.

How to apply

  • Use your cleanser in the AM and PM routines every day. Start using it daily since your sensitive skin needs gentle care.
  • Apply this first in your morning and evening skincare routine before toner and moisturizer. This clears away dirt without upsetting your skin.
  • Gently massage a small amount onto your face using soft circles. Avoid any rough rubbing to keep redness away.
  • Apply the cleanser on slightly damp skin to help it wash away impurities softly. Clean skin feels fresh and comfortable afterwards.
  • Avoid getting the cleanser in your eyes and do a quick patch test before first use. Rinse thoroughly with lukewarm water.

People Say

★4.7Overall rating based on 300+ reviews

This cleanser is highly praised for its dense, luxurious foam that effectively removes light makeup and impurities without stripping the skin. Most users report that it leaves their skin feeling soft and hydrated. However, some users find it requires a second cleanse for heavy or waterproof makeup.

Highlights

  • Hydrating and gentle Mostly Mentioned
    • “leaves skin feeling smooth and hydrated”
    • “doesn't strip away essential moisture”
    • “skin feels soft... not tight”
  • Effective for daily use Often Mentioned
    • “gentle but does its job”
    • “removes makeup and impurities at once”
    • “great for sensitive skin”
  • Luxurious foam texture Often Mentioned
    • “dense, creamy lather”
    • “rich lather that lasted”
    • “airy foam feels lightweight”
  • Pleasant scent Sometimes Noted
    • “smells like a high-end spa”
    • “subtle, clean scent”
    • “smell is light and amazing”
  • High price point Sometimes Noted
    • “not worth the heavy price tag”
    • “product is unbelievable... but expensive”
    • “too pricey”
  • Struggles with makeup Sometimes Noted
    • “doesn't remove all of my eye makeup”
    • “too gentle to remove even sunscreen”
    • “doesn't remove waterproof lipstick”
  • Oily residue Rarely Noted
    • “left my face feeling oily”
    • “waxy feel to your face”
    • “oily after-feel”
  • Scent sensitivity Rarely Noted
    • “strong fragrance”
    • “irritated my hands”
    • “scent... adds to experience”

Sources: lovi.care, ulta.com, macys.com, influenster.com, shiseido.com, and more

Questions and answers

How well does Shiseido Complete Cleansing Microfoam work for sensitive skin?

This cleanser is an average fit for sensitive skin because it cleanses safely without harsh ingredients, though it lacks targeted soothing agents for redness and irritation. A cleanser for this skin needs soothing ingredients and calming plant extracts like amino acids and aloe.

Phytochemistry, 2001

Which ingredients make this cleanser a good fit for sensitive skin?

Glycerin, rice germ oil, and witch hazel leaf extract help make this cleanser a fit by keeping skin hydrated and calm. A cleanser for sensitive skin needs soothing ingredients and antioxidants to address redness and irritation without causing discomfort.

Clinical, Cosmetic and Investigational Dermatology, 2017

What does Glycerin do for sensitive skin?

Glycerin helps keep sensitive skin soft and deeply hydrated while supporting the skin barrier. It is unlikely to cause irritation and may protect against dryness and roughness.

The British Journal of Dermatology, 2008Acta Dermato-venereologica, 1999

What does Sodium Laureth Sulfate do for sensitive skin?

Sodium laureth sulfate may cause irritation and can dry out sensitive skin by stripping away moisture and increasing water loss. Because of this, sensitive skin needs gentler cleansers that use mild ingredients like alkyl polyglucoside instead.

International Journal of Pharmaceutics, 2026Food and Chemical Toxicology, 2001

Where does this cleanser go in a skincare routine for sensitive skin?

This cleanser goes in the morning and evening routine, before a soothing toner and moisturizer. Cleansers of this type need gentle ingredients like glycerin and soothing plant extracts to keep sensitive skin calm while washing away dirt and oil.

Can I use this cleanser with retinol, and in what order?

You may use this cleanser with retinol, applying the cleanser first on damp skin before following with your retinol treatment. A cleanser for this skin needs gentle cleansing agents along with calming ingredients to help keep redness and irritation at bay.

How often should I use this cleanser?

You can use this cleanser daily in the morning and evening as part of your routine. It is safe for sensitive skin because it lacks harsh ingredients, though a cleanser for this skin also needs calming ingredients to help soothe redness and irritation.

Can this cleanser clog pores, cause breakouts or purging for sensitive skin?

This cleanser is unlikely to clog pores or cause breakouts for your sensitive skin because it lacks harsh ingredients and safely removes impurities without heavy residues. Since it is only an average fit for this skin type and does not target redness, a cleanser for sensitive skin needs calming ingredients like centella asiatica and barrier-supporting agents to keep skin calm and smooth.

Phytochemistry, 2001

Can I use this cleanser around the eyes or on my body?

You can use this cleanser on the body and around the eyes, as it is safe for your sensitive skin and minimizes the risk of irritation. However, because skin is much thinner in the periorbital area than on most other body regions, a cleanser of this type needs extra soothing ingredients and gentle hydrators to properly care for that delicate zone.

Surgical and Radiologic Anatomy, 2002

Is this cleanser fragrance-free and alcohol-free?

It contains fragrance (parfum and linalool) and drying alcohol (alcohol denat).

What the research says

  • A single application of a moisturizing fluid containing hyaluronic acid 1%, glycerin 5%, and Centella asiatica stem cells extract significantly increased skin hydration by 29% and reduced transepidermal water loss at 24 hours compared to baseline and an untreated control site in twenty healthy women.

    Clinical, Cosmetic and Investigational Dermatology, 2017

  • A combination of Aloe barbadensis leaf extract and trimethylglycine in a 1:1 mass ratio synergistically increased aquaporin 3 expression by up to 380% in keratinocytes and safely improved skin hydration in healthy volunteers.

    Molecules, 2024

  • Hamamelis bark proanthocyanidins strongly increased the proliferation of cultured human keratinocytes and reduced transepidermal water loss and erythema formation in SLS-irritated skin, whereas the polysaccharide fraction had no effect.

    Phytochemistry, 2001

  • The emollient V0034CR significantly reduced TEWL compared to vehicle and vehicle plus glycerol, and significantly increased corneometry scores compared to vehicle and vehicle plus petrolatum in healthy volunteers with dry skin, demonstrating combined barrier function improvement from petrolatum and hydration improvement from glycerol.

    Journal of Cosmetic Dermatology, 2020

  • Ten days of treatment with a cream containing 20% glycerin significantly increased skin hydration measured by corneometer values in 17 healthy volunteers compared to a placebo cream, but showed no influence on transepidermal water loss or skin sensitivity to an irritating surfactant.

    International Journal of Cosmetic Science, 2001

  • Niacinamide/glycerin body moisturizers provided better rapid and prolonged improvement of cosmetic xerosis through functional improvement of stratum corneum barrier function compared to no treatment and conventional moisturizers in female subjects.

    Journal of Drugs in Dermatology, 2012

  • Sodium dodecyl sulfate (SDS) treatment decreases lipid membrane chain conformational order and stiffness leading to increased water sorption and diffusivity, whereas sodium lauryl ether sulfate (SLES) treatment increases lipid membrane conformational order and stiffness with increased water sorption capacity driven by its hygroscopic nature.

    Langmuir, 2014

  • A Hamamelis virginiana leaf extract increased LOXL1 expression twofold, decreased elafin synthesis, restored functional elastic fibers, reduced nonfunctional elastin aggregates, decreased wrinkles, and improved skin firmness.

    Journal of Cosmetic Science, 2018

  • Witch hazel bark extract and hamamelitannin showed pronounced anti-inflammatory activity, supported keratinocyte migration in a wound healing assay, and inhibited Staphylococcus aureus growth, whereas their skin microbiota metabolite ellagic acid stimulated inflammatory mediator release.

    Journal of Ethnopharmacology, 2025

  • Hamamelis virginiana bark extract inhibited Cutibacterium acnes-induced IL-6 release and TNF-α-induced IL-8 release in human keratinocytes without showing antibacterial or antibiofilm activities.

    Antioxidants, 2022

  • Bacterial cellulose wound dressing containing silk sericin and PHMB improved wound quality and reduced pain compared to Bactigras in patients with split-thickness skin graft donor-site wounds.

    Archives of Dermatological Research, 2018

  • A bacterial nanocellulose wound dressing incorporating polyhexamethylene biguanide and sericin showed no skin irritation in healthy volunteers and significantly promoted wound healing with lower wound size and higher collagen formation in full-thickness rat wounds compared to controls.

    Archives of Dermatological Research, 2016

  • Topical application of sericin gels increased skin intrinsic moisturization, hydroxyproline content, and epidermal hydration while decreasing transepidermal water loss and skin impedance in healthy human volunteers.

    Journal of Cosmetic Dermatology, 2005

Why other cleansers fit sensitive skin better

Ingredients

Water, Glycerin, Sodium Laureth Sulfate, Cocamidopropyl Betaine, Peg-8 Glyceryl Isostearate, Peg Ppg-14 7 Dimethyl Ether, Ethylhexylglycerin, Triethylhexanoin, Sodium Methyl Cocoyl Taurate, Butylene Glycol, Alcohol Denat, Sodium Citrate, Sodium Benzoate, Phenoxyethanol, Parfum, Citric Acid, Disodium Edta, Bht, Linalool, Rice Germ Oil, Tocopherol, Witch Hazel Leaf Extract, Betaine, Hydrolyzed Silk

Behind this fit score

Lovi calculates every fit score from the full ingredient list with brand-independent rules our dermatologists and cosmetic chemists build and review, and personalizes every pick with AI trained on the real results of millions of users. Lovi trains its fit score models on a proprietary dataset built from more than 10,000 expert-labeled products and more than 100,000 simulated examples, following an internally consistent methodology presented at Cosmoprof, AMWC, and Skin of Color Update.

  • Nadia Kapleva, MS

    Nadia Kapleva, MS

    Co-founder, Medical Director

    Cosmetic chemist, cosmetologist, aesthetic products developer

  • Alexey Shagraev, PhD

    Alexey Shagraev, PhD

    Co-founder, CEO and CTO

    PhD in computer science, 3x US patent holder, ex-Google, ex-Yandex

  • Dr. Sofía Perea Pérez, MD, MSc

    Dr. Sofía Perea Pérez, MD, MSc

    Medical Board

    Aesthetic medicine practitioner, MSc in Longevity and Anti-Aging Medicine

  • Aishani Shah, MD

    Aishani Shah, MD

    Medical Board

    Specialist dermatologist, MBBS, MD, IFAAD

  • Asya Zubkova, MS

    Asya Zubkova, MS

    Medical Board

    Cosmetic chemist, SCS, IFSCC member

  • Hanna Kurets, MD

    Hanna Kurets, MD

    Medical Board, Medical Advisor

    Dermatology MD

  • Elina Nazarenko, MD

    Elina Nazarenko, MD

    Medical Board

    Dermatology and diagnostic consultant

  • Victoria Derkova, MS

    Victoria Derkova, MS

    Medical Board

    Cosmetic chemist, cosmetic development technologist

How does it fit your skin?

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How does it fit your skin?

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