# Lancôme Bi-Facil Double Action Eye Makeup Remover for acne-prone skin

**Lovi Fit: Average fit for acne-prone skin.**
Combination Skin Fit: Average · Effectiveness: Average · Safety: Concerning.

Page: https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin

The Lovi Fit is the same in every country; only the stores and prices differ, and the ones here are for the United Kingdom.

Brand: [Lancôme](https://lovi.care/skincare/uk/brands/lancome)
Category: [Makeup removers](https://lovi.care/skincare/uk/best/makeup-removers)

This fit is calculated for the concerns frequently associated with acne-prone skin: breakouts, blackheads, and post-acne marks. For scores based on a full skin profile (12D face scan, goals, preferences), use the Lovi app.

Works for acne-prone skin; other pre-cleansers fit it better.

## Why this fit

- Offers moderate makeup removal for your combination skin, as Poloxamer 184 and Benzalkonium Chloride effectively dissolve makeup, while cyclopentasiloxane and isohexadecane provide emollient action without being overly heavy.
- The formula provides general cleansing benefits but lacks targeted ingredients to address your specific concerns of acne, blemishes, and breakouts.

## Fit by skin type

- [Oily skin](https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/oily-skin): Average
- [Dry skin](https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-skin): Average
- [Combination skin](https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/combination-skin): Average
- [Sensitive skin](https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/sensitive-skin): Average
- [Acne-prone skin](https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin): Average (this page)
- [Skin with dark spots](https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dark-spots): Average
- [Mature skin](https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/mature-skin): Average
- [Dry sensitive skin](https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin): Average
- [Oily acne-prone skin](https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/oily-acne-prone-skin): Average

## Key ingredients

Cyclopentasiloxane, Isohexadecane, Sodium Chloride, Poloxamer 184

## What the research says

- Calcium hydroxylapatite diluted with normal saline combined with microfocused ultrasound with visualization improved age-related changes in the lower face, neck, and décolleté and stimulated collagen and elastin fibers in 20 subjects. ([Journal of Drugs in Dermatology, 2020](https://pubmed.ncbi.nlm.nih.gov/32272518/))
- Hyaluronic acid, hyaluronic acid plus dexpanthenol, and isotonic saline nasal sprays all significantly improved dry nose symptoms over four weeks in 240 patients, with hyaluronic acid plus dexpanthenol providing superior nasal moisturisation compared to the other two. ([Auris, Nasus, Larynx, 2020](https://pubmed.ncbi.nlm.nih.gov/32067777/))
- Topical application of magnetized saline water serum improved skin hydration, reduced transepidermal water loss, sebum content, melanin index, and erythema index, and activated autophagy by increasing Beclin-1 and decreasing mTOR in females wanting to enhance facial and neck skin appearance. ([Cureus, 2023](https://pubmed.ncbi.nlm.nih.gov/38130575/))

## Why other pre-cleansers fit acne-prone skin better

- Co-delivery of paeonol and madecassoside via nanoemulsions improved transdermal delivery, promoted barrier repair proteins, inhibited inflammatory cytokine secretion in cellular and 3D models, and reduced transepidermal water loss and acne in human facial skin compared to free components. ([Molecules, 2023](https://pubmed.ncbi.nlm.nih.gov/37446936/))

## What reviewers say

This bi-phase remover is highly praised by users, especially those with sensitive eyes and contact lens wearers, for effectively removing stubborn waterproof makeup without irritation. A very large amount of data indicates that most users find it leaves the skin feeling clean and conditioned, though a moderate number of reviews mention a potential for a temporary oily film that can blur vision if the product gets into the eyes.

- Liked: Removes waterproof makeup (mostly mentioned)
- Liked: Gentle on eyes (often mentioned)
- Disliked: Expensive price point (often mentioned)
- Liked: Lasts long (sometimes noted)
- Liked: Non-drying formula (sometimes noted)
- Disliked: Oily residue (sometimes noted)
- Disliked: Cap design issues (rarely noted)

## How to apply

- Use this makeup remover PM as the first step of your evening routine to clear away dirt and oil. Start 3x/week and work up to daily use if your combination skin tolerates it well.
- Apply this makeup remover before cleansing and using the rest of your skin products. This ensures all makeup and impurities are fully washed away.
- Gently press a small amount of the makeup remover onto your face using a soft cotton pad. Avoid rubbing the skin too harshly to prevent irritation.
- Apply the makeup remover on dry skin to easily dissolve makeup and clear out blemishes. There is no need to dampen your face beforehand.
- Do a patch test before first use to ensure your skin reacts well. Avoid the delicate eye area while applying.
- Video: https://storage.pora.ai/c35a78bc839b6c00f5359ad6ae653522.mp4

## Questions and answers

### How well does Lancôme Bi-Facil work for acne-prone skin?

Lancôme Bi-Facil works moderately well for acne-prone skin, though other products fit it better. A product of this type needs soothing plant oils, squalane, or hyaluronic acid to calm breakouts and keep the skin balanced and healthy.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/), [Saudi Pharmaceutical Journal, 2021](https://pubmed.ncbi.nlm.nih.gov/34408542/)

### Which ingredients make this makeup remover a good fit for acne-prone skin?

Poloxamer 184 and benzalkonium chloride help dissolve makeup, while cyclopentasiloxane and isohexadecane keep the formula light without feeling heavy on your skin. However, a makeup remover for acne-prone skin needs soothing plant oils or squalane and hydrating ingredients like hyaluronic acid to calm breakouts and support skin health.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/), [Saudi Pharmaceutical Journal, 2021](https://pubmed.ncbi.nlm.nih.gov/34408542/)

### What does Water do for acne-prone skin?

Water-based hydration helps keep acne-prone skin balanced by providing essential moisture without adding excess oil. Proper hydration also helps reduce dryness and flakiness that can sometimes result from harsh acne treatments.

### What does Cyclopentasiloxane do for acne-prone skin?

Cyclopentasiloxane gives skincare a smooth feel that spreads easily and dries without leaving a heavy layer behind. It is very unlikely to clog pores or cause irritation on acne-prone skin, making it a safe choice for daily use.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/)

### Where does this makeup remover go in a skincare routine for acne-prone skin?

This makeup remover goes in the evening routine before your cleanser, and also before your cleanser in your weekly routine. Because it works for your skin but lacks ingredients to address breakouts, an acne-prone skin routine needs soothing ingredients like salicylic acid or niacinamide to help calm blemishes.

### Can I use this makeup remover with retinol, and in what order?

You can use this makeup remover in the evening before your cleanser and retinol, as it helps dissolve makeup without feeling heavy. However, because it lacks targeted ingredients for breakouts, acne-prone skin needs a routine with soothing and barrier-strengthening ingredients like ceramides and licochalcone A.
Sources: [Journal of Drugs in Dermatology, 2023](https://pubmed.ncbi.nlm.nih.gov/37276158/), [The Journal of Dermatological Treatment, 2016](https://pubmed.ncbi.nlm.nih.gov/26293170/)

### How often should I use this makeup remover?

You can use this makeup remover in the evening whenever you wear makeup, since it safely dissolves cosmetics without feeling overly heavy on your skin. However, because it lacks targeted blemish-fighting ingredients, acne-prone skin needs a cleanser with active ingredients like salicylic acid or benzoyl peroxide to properly manage breakouts.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/), [Saudi Pharmaceutical Journal, 2021](https://pubmed.ncbi.nlm.nih.gov/34408542/)

### Can this makeup remover clog pores, cause breakouts or purging for acne-prone skin?

This makeup remover may work for your skin, though other products fit it better because it cleans well without being overly heavy yet lacks ingredients to help with blemishes and breakouts. To care for acne-prone skin, a makeup remover of this type needs soothing and clearing ingredients to keep pores clear and calm breakouts.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/), [Saudi Pharmaceutical Journal, 2021](https://pubmed.ncbi.nlm.nih.gov/34408542/)

### Is this makeup remover fragrance-free and alcohol-free?

It has no drying alcohol and contains fragrance (benzyl alcohol, parfum, citronellol, and geraniol).

## Alternatives for acne-prone skin

- [Shu Uemura Ultime8 Sublime Beauty Cleansing Oil](https://lovi.care/skincare/uk/p/shu-uemura/ultime8-sublime-beauty-cleansing-oil/for/acne-prone-skin) — Superior fit — £17.00 at Amazon
- [Pyunkang Yul Deep Cleansing Oil](https://lovi.care/skincare/uk/p/pyunkang-yul/deep-cleansing-oil/for/acne-prone-skin) — Superior fit — £23.92 at Amazon
- [MISSHA Ultra Hyalon Cleansing Cream](https://lovi.care/skincare/uk/p/missha/ultra-hyalon-cleansing-cream/for/acne-prone-skin) — Superior fit — £13.58 at Amazon

## Pairs well with

- Cleanser: [B.LAB Matcha Hydrating Foam Cleanser](https://lovi.care/skincare/uk/p/b-lab/matcha-hydrating-foam-cleanser/for/acne-prone-skin) — Superior fit — £8.13 at Amazon
- Hydrating Toner: [SOME BY MI Snail Truecica Miracle Repair Toner](https://lovi.care/skincare/uk/p/some-by-mi/snail-truecica-miracle-repair-toner/for/acne-prone-skin) — Superior fit — £13.98 at Amazon
- Moisturizer: [Some By Mi Yuja Niacin Brightening Moisture Gel Cream](https://lovi.care/skincare/uk/p/some-by-mi/yuja-niacin-brightening-moisture-gel-cream/for/acne-prone-skin) — Superior fit — £11.90 at Amazon

## Where to buy

- Amazon.co.uk: £21.95 (https://www.amazon.co.uk/dp/B000RO83AS?tag=lovi-care-web-product-21&linkCode=osi&th=1&psc=1)
- Notino: £25.90 (https://www.notino.co.uk/lancome/cleansers-eye-make-up-remover-for-all-types-of-skin-including-sensitive-skin/p-615532/)
Prices checked 10 Oct – 4 Nov 2026.

## Ingredients

Water, Cyclopentasiloxane, Isohexadecane, Sodium Chloride, Poloxamer 184, Hexylene Glycol, Dipotassium Phosphate, Benzyl Alcohol, Potassium Phosphate, Quaternium-15, Benzalkonium Chloride, Parfum, Citronellol, Geraniol
## About the Lovi Fit

Lovi: Unbiased, science-based skincare AI trained on real user outcomes.

Lovi calculates every fit score from the full ingredient list with brand-independent rules its dermatologists and cosmetic chemists build and review, and personalizes every pick with AI trained on the real results of millions of users. Lovi trains its fit score models on a proprietary dataset built from more than 10,000 expert-labeled products and more than 100,000 simulated examples, following an internally consistent methodology presented at Cosmoprof, AMWC, and Skin of Color Update. Levels from best to worst: Superior, High, Average, Low, Caution, Warning.

Behind this fit score: Nadia Kapleva, MS (Co-founder, Medical Director); Alexey Shagraev, PhD (Co-founder, CEO and CTO); Dr. Sofía Perea Pérez, MD, MSc (Medical Board); Aishani Shah, MD (Medical Board); Asya Zubkova, MS (Medical Board); Hanna Kurets, MD (Medical Board, Medical Advisor); Elina Nazarenko, MD (Medical Board); Victoria Derkova, MS (Medical Board).

Page built Nov 8, 2026.

More from Lovi: https://lovi.care/skincare/llms.txt

## This page in other countries

- United States: https://lovi.care/skincare/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin
- United Kingdom: https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin (this page)
- Ireland: https://lovi.care/skincare/ie/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin
- Germany: https://lovi.care/skincare/de/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin
- France: https://lovi.care/skincare/fr/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin
- Italy: https://lovi.care/skincare/it/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin
- Netherlands: https://lovi.care/skincare/nl/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin
- Spain: https://lovi.care/skincare/es/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin
- Canada: https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin
- Australia: https://lovi.care/skincare/au/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin
- Singapore: https://lovi.care/skincare/sg/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin
- Saudi Arabia: https://lovi.care/skincare/sa/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin
- United Arab Emirates: https://lovi.care/skincare/ae/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin