# Lancôme Bi-Facil Double Action Eye Makeup Remover for dry sensitive skin

**Lovi Fit: Average fit for dry sensitive skin.**
Dry Skin Fit: High · Effectiveness: Average · Safety: High.

Page: https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin

The Lovi Fit is the same in every country; only the stores and prices differ, and the ones here are for Canada.

Brand: [Lancôme](https://lovi.care/skincare/ca/brands/lancome)
Category: [Makeup removers](https://lovi.care/skincare/ca/best/makeup-removers)

This fit is calculated for the concerns frequently associated with dry sensitive skin: flakiness, tightness, redness, fine lines, and wrinkles. For scores based on a full skin profile (12D face scan, goals, preferences), use the Lovi app.

Works for dry sensitive skin; other pre-cleansers fit it better.

## Why this fit

- Offers moderate makeup removal for your dry and sensitive skin, as isohexadecane and cyclopentasiloxane provide emollient action to smooth intercellular lipids, while Poloxamer 184 aids in dissolving cosmetic products.
- The formula offers general cleansing benefits for dry or flaky skin, with sodium chloride and hexylene glycol contributing to mild cleansing without stripping natural oils.
- The safety profile is excellent, with no risks of irritation due to the absence of prohibited or harsh ingredients.

## Fit by skin type

- [Oily skin](https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/oily-skin): Average
- [Dry skin](https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-skin): Average
- [Combination skin](https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/combination-skin): Average
- [Sensitive skin](https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/sensitive-skin): Average
- [Acne-prone skin](https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/acne-prone-skin): Average
- [Skin with dark spots](https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dark-spots): Average
- [Mature skin](https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/mature-skin): Average
- [Dry sensitive skin](https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin): Average (this page)
- [Oily acne-prone skin](https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/oily-acne-prone-skin): Average

## Key ingredients

Cyclopentasiloxane, Isohexadecane, Sodium Chloride, Poloxamer 184

## What the research says

- Cyclomethicone and specific chain length cyclic siloxanes (n = 4-7) are safe in present practices of use and concentration, showing minimal percutaneous absorption, no skin irritation or sensitization, and unlikely significant systemic exposure from cosmetics. ([International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/))
- Calcium hydroxylapatite diluted with normal saline combined with microfocused ultrasound with visualization improved age-related changes in the lower face, neck, and décolleté and stimulated collagen and elastin fibers in 20 subjects. ([Journal of Drugs in Dermatology, 2020](https://pubmed.ncbi.nlm.nih.gov/32272518/))
- Hyaluronic acid, hyaluronic acid plus dexpanthenol, and isotonic saline nasal sprays all significantly improved dry nose symptoms over four weeks in 240 patients, with hyaluronic acid plus dexpanthenol providing superior nasal moisturisation compared to the other two. ([Auris, Nasus, Larynx, 2020](https://pubmed.ncbi.nlm.nih.gov/32067777/))
- Topical application of magnetized saline water serum improved skin hydration, reduced transepidermal water loss, sebum content, melanin index, and erythema index, and activated autophagy by increasing Beclin-1 and decreasing mTOR in females wanting to enhance facial and neck skin appearance. ([Cureus, 2023](https://pubmed.ncbi.nlm.nih.gov/38130575/))

## What reviewers say

This bi-phase remover is highly praised by users, especially those with sensitive eyes and contact lens wearers, for effectively removing stubborn waterproof makeup without irritation. A very large amount of data indicates that most users find it leaves the skin feeling clean and conditioned, though a moderate number of reviews mention a potential for a temporary oily film that can blur vision if the product gets into the eyes.

- Liked: Removes waterproof makeup (mostly mentioned)
- Liked: Gentle on eyes (often mentioned)
- Disliked: Expensive price point (often mentioned)
- Liked: Lasts long (sometimes noted)
- Liked: Non-drying formula (sometimes noted)
- Disliked: Oily residue (sometimes noted)
- Disliked: Cap design issues (rarely noted)

## How to apply

- Use your makeup remover PM as the first step of your evening routine. Start 3×/week daily use if your dry skin tolerates it well.
- Apply this makeup remover before your regular cleanser, toner, and moisturizer. It prepares your face for a thorough double-cleansing routine.
- Gently press a small amount onto your skin using a soft cotton pad. Avoid rubbing to protect your sensitive and flaky skin.
- Apply the makeup remover on completely dry skin to ensure better tolerance and comfort. This prevents any extra irritation for reactive skin types.
- Avoid the sensitive eye area and do a patch test before your very first use to prevent irritation.
- Video: https://storage.pora.ai/c35a78bc839b6c00f5359ad6ae653522.mp4

## Questions and answers

### How well does Lancôme Bi-Facil work for dry sensitive skin?

Lancôme Bi-Facil works moderately well for your dry sensitive skin, offering makeup removal and mild cleansing without stripping natural oils. It has a very safe formula that is unlikely to cause irritation, though a makeup remover for this skin needs multiple types of hyaluronic acid or rich emollient oils for deep hydration and soothing benefits.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/)

### Which ingredients make this makeup remover a good fit for dry sensitive skin?

Isohexadecane and cyclopentasiloxane help smooth intercellular lipids, while Poloxamer 184 dissolves makeup gently. To truly fit dry sensitive skin, a makeup remover of this type needs deep-hydrating ingredients like multiple types of hyaluronic acid and rich emollient oils that boost moisture retention and soothe the skin.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/)

### What does Water do for dry sensitive skin?

Hard water increases soap deposits and dryness, making dry sensitive skin more prone to irritation and flare-ups. A product of this type needs gentle cleansers and soothing ingredients to calm the skin and protect its moisture barrier against hard water minerals.
Sources: [The Journal of Investigative Dermatology, 2018](https://pubmed.ncbi.nlm.nih.gov/28927888/), [Clinical and Experimental Allergy, 2021](https://pubmed.ncbi.nlm.nih.gov/33259122/)

### What does Cyclopentasiloxane do for dry sensitive skin?

Cyclopentasiloxane acts as a lightweight base that spreads smoothly without causing irritation or stinging on sensitive skin. It is very unlikely to cause any skin reaction, making it gentle enough for dry and reactive skin types.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/)

### Where does this makeup remover go in a skincare routine for dry sensitive skin?

This makeup remover goes in the evening routine before your cleanser, or as a weekly first step before cleansing. It is unlikely to cause irritation and is well tolerated by dry skin, though this skin type needs gentle cleansers with nourishing oils and soothing hydrators for the best fit.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/)

### Can I use this makeup remover with retinol, and in what order?

You can use this makeup remover in your evening routine before applying your retinol, as it is very gentle and unlikely to cause irritation. However, because your skin is dry and sensitive, a product of this type needs added nourishing oils and barrier-supporting ingredients to keep your skin soft and comfortable.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/)

### How often should I use this makeup remover?

You can use this makeup remover in the evening and during your weekly routine as part of a gentle cleansing step. It is unlikely to cause irritation due to its very safe formula, though a product of this type for dry sensitive skin needs extra rich oils and hydrating ingredients to keep your skin soft and smooth.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/)

### Can this makeup remover clog pores, cause breakouts or purging for dry sensitive skin?

This makeup remover is unlikely to clog pores or cause breakouts for dry sensitive skin, as its silicone and solvent ingredients have a safe profile with minimal absorption and no harsh irritants. However, since this is only an average fit for your skin, dry skin types typically need products with richer nourishing ingredients and deeper hydration to keep the skin barrier soft and comfortable.
Sources: [International Journal of Toxicology, 2011](https://pubmed.ncbi.nlm.nih.gov/22247236/)

### Is this makeup remover fragrance-free and alcohol-free?

It has no drying alcohol and contains fragrance (benzyl alcohol, parfum, citronellol, and geraniol).

## Alternatives for dry sensitive skin

- [MISSHA Ultra Hyalon Cleansing Cream](https://lovi.care/skincare/ca/p/missha/ultra-hyalon-cleansing-cream/for/dry-sensitive-skin) — Superior fit — CA$17.99 at Amazon
- [Pyunkang Yul Deep Cleansing Oil](https://lovi.care/skincare/ca/p/pyunkang-yul/deep-cleansing-oil/for/dry-sensitive-skin) — Superior fit — CA$23.99 at Amazon
- [B.LAB Cica Barrier Cleansing Oil Balm](https://lovi.care/skincare/ca/p/b-lab/cica-barrier-cleansing-oil-balm/for/dry-sensitive-skin) — Superior fit — CA$21.98 at Amazon

## Pairs well with

- Cleanser: [CeraVe Hydrating Cleanser](https://lovi.care/skincare/ca/p/cerave/hydrating-facial-cleanser/for/dry-sensitive-skin) — Superior fit — CA$20.19 at Amazon
- Soothing Toner: [Clarins Toning Lotion with Camomile](https://lovi.care/skincare/ca/p/clarins/soothing-toning-lotion/for/dry-sensitive-skin) — Superior fit — CA$49.00 at Amazon
- Moisturizer with Sun Protection: [d'Alba UVessence Mild Waterfull Sun Cream SPF 50](https://lovi.care/skincare/ca/p/d-alba/uvessence-mild-waterfull-sun-cream-spf-50/for/dry-sensitive-skin) — Superior fit — CA$38.00 at Amazon

## Where to buy

- Amazon.ca: CA$62.00 (https://www.amazon.ca/dp/B01G5SJSTY?tag=lovi-care-web-product01-20&linkCode=osi&th=1&psc=1)
- Shoppers Drug Mart: CA$50.00 (https://www.shoppersdrugmart.ca/lancome-bi-facil-double-action-eye-makeup-remover-non-oily/p/BB_3614271484284?variantCode=3605970481018)
Prices checked 10 Oct – 2 Nov 2026.

## Ingredients

Water, Cyclopentasiloxane, Isohexadecane, Sodium Chloride, Poloxamer 184, Hexylene Glycol, Dipotassium Phosphate, Benzyl Alcohol, Potassium Phosphate, Quaternium-15, Benzalkonium Chloride, Parfum, Citronellol, Geraniol
## About the Lovi Fit

Lovi: Unbiased, science-based skincare AI trained on real user outcomes.

Lovi calculates every fit score from the full ingredient list with brand-independent rules its dermatologists and cosmetic chemists build and review, and personalizes every pick with AI trained on the real results of millions of users. Lovi trains its fit score models on a proprietary dataset built from more than 10,000 expert-labeled products and more than 100,000 simulated examples, following an internally consistent methodology presented at Cosmoprof, AMWC, and Skin of Color Update. Levels from best to worst: Superior, High, Average, Low, Caution, Warning.

Behind this fit score: Nadia Kapleva, MS (Co-founder, Medical Director); Alexey Shagraev, PhD (Co-founder, CEO and CTO); Dr. Sofía Perea Pérez, MD, MSc (Medical Board); Aishani Shah, MD (Medical Board); Asya Zubkova, MS (Medical Board); Hanna Kurets, MD (Medical Board, Medical Advisor); Elina Nazarenko, MD (Medical Board); Victoria Derkova, MS (Medical Board).

Page built Nov 8, 2026.

More from Lovi: https://lovi.care/skincare/llms.txt

## This page in other countries

- United States: https://lovi.care/skincare/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin
- United Kingdom: https://lovi.care/skincare/uk/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin
- Ireland: https://lovi.care/skincare/ie/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin
- Germany: https://lovi.care/skincare/de/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin
- France: https://lovi.care/skincare/fr/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin
- Italy: https://lovi.care/skincare/it/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin
- Netherlands: https://lovi.care/skincare/nl/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin
- Spain: https://lovi.care/skincare/es/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin
- Canada: https://lovi.care/skincare/ca/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin (this page)
- Australia: https://lovi.care/skincare/au/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin
- Singapore: https://lovi.care/skincare/sg/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin
- Saudi Arabia: https://lovi.care/skincare/sa/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin
- United Arab Emirates: https://lovi.care/skincare/ae/p/lancome/bi-facil-double-action-eye-makeup-remover/for/dry-sensitive-skin