# The Ordinary Lactic Acid 5% + HA for sensitive skin

**Lovi Fit: Superior fit for sensitive skin.**
Normal Skin Fit: Superior · Effectiveness: Superior · Safety: Excellent.

Page: https://lovi.care/skincare/au/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin

The Lovi Fit is the same in every country; only the stores and prices differ, and the ones here are for Australia.

Brand: [The Ordinary](https://lovi.care/skincare/au/brands/the-ordinary)
Category: [Exfoliants](https://lovi.care/skincare/au/best/exfoliators)

This fit is calculated for the concerns frequently associated with sensitive skin: redness, stinging, and reactions to new products. For scores based on a full skin profile (12D face scan, goals, preferences), use the Lovi app.

One of the best products for sensitive skin.

## Why this fit

- Excellent suitability for your normal skin and effective for redness and irritation, as lactic acid provides gentle exfoliation and Tasmannia Lanceolata Leaf Extract offers targeted soothing. Glycerin and Sodium Hyaluronate Crosspolymer further enhance hydration and support your skin's barrier function.
- The high concentration of lactic acid ensures effective texture refinement and improved skin tone, while the absence of harsh ingredients guarantees a safe experience for your sensitive skin.
- This formula is exceptionally safe for sensitive skin, featuring soothing ingredients and no known irritants.

## Fit by skin type

- [Oily skin](https://lovi.care/skincare/au/p/the-ordinary/lactic-acid-5-ha/for/oily-skin): Superior
- [Dry skin](https://lovi.care/skincare/au/p/the-ordinary/lactic-acid-5-ha/for/dry-skin): Superior
- [Combination skin](https://lovi.care/skincare/au/p/the-ordinary/lactic-acid-5-ha/for/combination-skin): Superior
- [Sensitive skin](https://lovi.care/skincare/au/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin): Superior (this page)
- [Acne-prone skin](https://lovi.care/skincare/au/p/the-ordinary/lactic-acid-5-ha/for/acne-prone-skin): Superior
- [Skin with dark spots](https://lovi.care/skincare/au/p/the-ordinary/lactic-acid-5-ha/for/dark-spots): Superior
- [Mature skin](https://lovi.care/skincare/au/p/the-ordinary/lactic-acid-5-ha/for/mature-skin): Superior
- [Dry sensitive skin](https://lovi.care/skincare/au/p/the-ordinary/lactic-acid-5-ha/for/dry-sensitive-skin): Superior
- [Oily acne-prone skin](https://lovi.care/skincare/au/p/the-ordinary/lactic-acid-5-ha/for/oily-acne-prone-skin): High

## Key ingredients

Lactic Acid, Sodium Hyaluronate, Glycerin, Tasmannia Lanceolata Leaf Extract Fruit, Acacia Senegal Gum

## What the research says

- A single application of a moisturizing fluid containing hyaluronic acid 1%, glycerin 5%, and Centella asiatica stem cells extract significantly increased skin hydration by 29% and reduced transepidermal water loss at 24 hours compared to baseline and an untreated control site in twenty healthy women. ([Clinical, Cosmetic and Investigational Dermatology, 2017](https://pubmed.ncbi.nlm.nih.gov/28860834/))
- Application of a cream containing lactic acid 12% and pramoxine HCl 1% significantly improved skin dryness, hydration, and itch compared with a nontreated control in 24 women with a history of dry itchy skin. ([Cutis, 2004](https://pubmed.ncbi.nlm.nih.gov/15027519/))
- Topical 12% ammonium lactate produced a significant sparing of epidermal and dermal atrophy induced by clobetasol propionate in human volunteers, without influencing the corticosteroid's bioavailability or antiinflammatory properties. ([Journal of the American Academy of Dermatology, 1992](https://pubmed.ncbi.nlm.nih.gov/1597538/))
- A lactic acid/ceramide lotion significantly improved skin moisturization and desquamation compared to no treatment in women with dry, rough skin on the anterior shins. ([The Journal of Clinical and Aesthetic Dermatology, 2020](https://pubmed.ncbi.nlm.nih.gov/33178384/))
- Topical application of 0.1% hyaluronic acid formulations of different molecular weights led to significant improvements in skin hydration and elasticity, with low-molecular-weight formulations also significantly reducing wrinkle depth in seventy-six female subjects compared to a vehicle control. ([Journal of Drugs in Dermatology, 2011](https://pubmed.ncbi.nlm.nih.gov/22052267/))
- Topical application of hyaluronic acid in conjunction with free gingival graft significantly reduced donor site postoperative pain until day 7 compared to normal saline, with no significant differences in graft dimensions or patient satisfaction. ([Clinical Oral Investigations, 2022](https://pubmed.ncbi.nlm.nih.gov/34623507/))
- Treatment with a hyaluronic acid-containing mouth rinse or topical gel led to significant lesion reduction, pain relief, and normalization of lesion color in adult patients with minor recurrent aphthous stomatitis, with the gel formulation showing an earlier healing onset at 3 days. ([BMC Oral Health, 2019](https://pubmed.ncbi.nlm.nih.gov/31311529/))
- The emollient V0034CR significantly reduced TEWL compared to vehicle and vehicle plus glycerol, and significantly increased corneometry scores compared to vehicle and vehicle plus petrolatum in healthy volunteers with dry skin, demonstrating combined barrier function improvement from petrolatum and hydration improvement from glycerol. ([Journal of Cosmetic Dermatology, 2020](https://pubmed.ncbi.nlm.nih.gov/31532576/))
- Ten days of treatment with a cream containing 20% glycerin significantly increased skin hydration measured by corneometer values in 17 healthy volunteers compared to a placebo cream, but showed no influence on transepidermal water loss or skin sensitivity to an irritating surfactant. ([International Journal of Cosmetic Science, 2001](https://pubmed.ncbi.nlm.nih.gov/18498456/))
- Niacinamide/glycerin body moisturizers provided better rapid and prolonged improvement of cosmetic xerosis through functional improvement of stratum corneum barrier function compared to no treatment and conventional moisturizers in female subjects. ([Journal of Drugs in Dermatology, 2012](https://pubmed.ncbi.nlm.nih.gov/22206073/))
- Topical Tasmannia lanceolata extract reduced skin roughness, increased firmness, dermal density, and thickness of stabilized stretch marks compared to placebo in 29 women over 8 weeks, alongside increased pro-collagen I, elastin, and TGF-beta concentrations in ex vivo human skin explants. ([Journal of Cosmetic Dermatology, 2021](https://pubmed.ncbi.nlm.nih.gov/33048421/))
- Acacia gum and carbopol hydrogel wound dressings containing gentamicin showed faster wound healing, well-developed fibroblasts, and blood capillaries compared to open wounds in swiss albino mice. ([International Journal of Pharmaceutics, 2013](https://pubmed.ncbi.nlm.nih.gov/24075861/))
- Barley beta-glucan films formulated with sorbitol and acacia gum demonstrated suitable mechanical properties and stimulated in vitro keratinocytes growth. ([International Journal of Pharmaceutics, 2023](https://pubmed.ncbi.nlm.nih.gov/37028573/))
- Gum arabic and beta-cyclodextrin microencapsulated peony seed oil emulsion protected against ultraviolet radiation by inhibiting reactive oxygen species generation, increasing cell viability from 54.75% to 92.69% in UVB-damaged HaCaT cells, and repairing 95.56% of UVB-damaged skin within 7 days in animal experiments through regulation of the NF-kappaB signaling pathway. ([International Journal of Biological Macromolecules, 2026](https://pubmed.ncbi.nlm.nih.gov/41734836/))

## What reviewers say

Based on a very large amount of data, users with dry, sensitive, or textured skin frequently praise this serum for its ability to gently exfoliate without compromising the moisture barrier. The majority of reviews report a noticeable improvement in skin smoothness and radiance, with many noting it effectively reduces flakiness and mild acne scars over time.

- Liked: Gentle exfoliation (mostly mentioned)
- Liked: Smoother texture (mostly mentioned)
- Liked: Brightens skin (often mentioned)
- Liked: Hydrating (sometimes noted)
- Disliked: Unpleasant scent (sometimes noted)
- Disliked: Caused breakouts (rarely noted)
- Disliked: Sticky finish (rarely noted)
- Disliked: Too mild (rarely noted)

## How to apply

- Use your exfoliant PM once a week to help with redness and irritation. Start slowly and only increase frequency if your skin feels happy and comfortable.
- Apply the exfoliant after cleansing and toner , but always before your moisturizer . This ensures the product absorbs properly into the skin.
- Gently press 2-3 drops of the exfoliant into your skin without rubbing . Let it absorb for a minute before moving on.
- Since your skin is sensitive , apply the exfoliant on completely dry skin for the best tolerance. This helps prevent any extra stinging or discomfort.
- Always do a patch test before your first use and avoid the delicate eye area .
- Video: https://storage.pora.ai/028e5e793422a3b665c02ff502cf5a68.mp4

## Questions and answers

### What makes The Ordinary Lactic Acid 5% + HA one of the best fits for sensitive skin?

This product is an excellent fit because it provides gentle exfoliation with lactic acid alongside targeted soothing from Tasmannia lanceolata fruit extract. Glycerin and sodium hyaluronate enhance hydration and support the skin barrier, while the absence of harsh ingredients ensures a safe experience.
Sources: [Clinical, Cosmetic and Investigational Dermatology, 2017](https://pubmed.ncbi.nlm.nih.gov/28860834/)

### Which ingredients make this exfoliant a good fit for sensitive skin?

This exfoliant is a great fit for sensitive skin because lactic acid provides gentle exfoliation while Tasmannia Lanceolata Leaf Extract offers targeted soothing. Glycerin and sodium hyaluronate further enhance hydration and support the skin barrier, keeping the face soft and comfortable without irritation.
Sources: [Clinical, Cosmetic and Investigational Dermatology, 2017](https://pubmed.ncbi.nlm.nih.gov/28860834/)

### What does Lactic Acid do for sensitive skin?

Lactic acid may cause stinging and irritation on sensitive skin because sensitive skin often has a fragile barrier and enhanced facial blood flow. To care for sensitive skin, a product of this type needs soothing ingredients like ceramides to strengthen the skin barrier and calm discomfort.
Sources: [Archives of Dermatological Research, 2018](https://pubmed.ncbi.nlm.nih.gov/29728858/), [Clinical, Cosmetic and Investigational Dermatology, 2021](https://pubmed.ncbi.nlm.nih.gov/34548802/)

### What does Hyaluronic Acid do for sensitive skin?

Hyaluronic acid helps calm and hydrate sensitive skin while supporting the skin barrier to keep it soft and comfortable. Clinical studies show it improves surface moisture and reduces dryness, roughness, and redness without irritation.
Sources: [Journal of Drugs in Dermatology, 2025](https://pubmed.ncbi.nlm.nih.gov/41037531/), [Journal of Cosmetic Dermatology, 2018](https://pubmed.ncbi.nlm.nih.gov/29356277/)

### Where does this exfoliant go in a skincare routine for sensitive skin?

This treatment goes in the evening routine after your toner and before your moisturizer. Lovi routines start exfoliating treatments once a week, and people who tolerate them well may carefully use them more often.

### Can I use it with retinol, and in what order?

You can use this treatment with retinol by applying the retinol on a different night or using them on alternate evenings to prevent redness and irritation. Lactic acid gently smooths your skin while hydrating ingredients help keep your barrier calm and comfortable.
Sources: [Clinical, Cosmetic and Investigational Dermatology, 2017](https://pubmed.ncbi.nlm.nih.gov/28860834/)

### How often should I use this exfoliant?

Start by using this exfoliant once a week in your evening routine, and carefully use it more often only if your skin tolerates it well and sees good results. This gentle lactic acid formula helps refine texture and improve skin tone while soothing ingredients keep your sensitive skin calm and safe.

### Can it clog pores, cause breakouts or purging for sensitive skin?

This exfoliant treatment is unlikely to cause breakouts for sensitive skin because it features a safe formula with no known irritants. Reviewers rarely complain about breakouts, and the included soothing and hydrating ingredients help keep skin calm and smooth.

### Is this exfoliant fragrance-free and alcohol-free?

Yes, it has no fragrance and no drying alcohol.

## Alternatives for sensitive skin

- [Neogen Dermalogy Real Vitamin C Serum](https://lovi.care/skincare/au/p/neogen-dermalogy/real-vitamin-c-serum/for/sensitive-skin) — High fit — A$50.60 at Amazon
- [COSRX The Vitamin C 23 Serum](https://lovi.care/skincare/au/p/cosrx/the-vitamin-c-23-serum/for/sensitive-skin) — High fit — A$27.50 at Amazon
- [Skin1004 Probio-Cica Intensive Ampoule](https://lovi.care/skincare/au/p/skin1004/probio-cica-intensive-ampoule/for/sensitive-skin) — High fit — A$34.41 at Amazon

## Pairs well with

- Cleanser: [Fresh Soy Face Cleanser](https://lovi.care/skincare/au/p/fresh/soy-face-cleanser/for/sensitive-skin) — Superior fit — A$73.61 at Amazon
- Soothing Toner: [Clarins Toning Lotion with Camomile](https://lovi.care/skincare/au/p/clarins/soothing-toning-lotion/for/sensitive-skin) — Superior fit — A$54.00 at Amazon
- Moisturizer with Sun Protection: [Bioderma Bioderma Photoderm Mineral SPF 50+](https://lovi.care/skincare/au/p/bioderma/photoderm-mineral-fluide-spf50/for/sensitive-skin) — Superior fit — A$24.49 at Amazon

## Where to buy

- Amazon.com.au: A$13.50 (https://www.amazon.com.au/dp/B01NA0F3FB?tag=lovi-care-web-product-22&linkCode=osi&th=1&psc=1)
Prices checked 6 Nov 2026.

## Ingredients

Water, Lactic Acid, Glycerin, Pentylene Glycol, Propanediol, Sodium Hyaluronate Crosspolymer, Tasmannia Lanceolata Leaf Extract Fruit, Acacia Senegal Gum, Xanthan Gum, Isoceteth-20, Trisodium Ethylenediamine Disuccinate, Sodium Hydroxide, Ethylhexylglycerin, 1,2-Hexanediol, Caprylyl Glycol
## About the Lovi Fit

Lovi: Unbiased, science-based skincare AI trained on real user outcomes.

Lovi calculates every fit score from the full ingredient list with brand-independent rules its dermatologists and cosmetic chemists build and review, and personalizes every pick with AI trained on the real results of millions of users. Lovi trains its fit score models on a proprietary dataset built from more than 10,000 expert-labeled products and more than 100,000 simulated examples, following an internally consistent methodology presented at Cosmoprof, AMWC, and Skin of Color Update. Levels from best to worst: Superior, High, Average, Low, Caution, Warning.

Behind this fit score: Nadia Kapleva, MS (Co-founder, Medical Director); Alexey Shagraev, PhD (Co-founder, CEO and CTO); Dr. Sofía Perea Pérez, MD, MSc (Medical Board); Aishani Shah, MD (Medical Board); Asya Zubkova, MS (Medical Board); Hanna Kurets, MD (Medical Board, Medical Advisor); Elina Nazarenko, MD (Medical Board); Victoria Derkova, MS (Medical Board).

Page built Nov 8, 2026.

More from Lovi: https://lovi.care/skincare/llms.txt

## This page in other countries

- United States: https://lovi.care/skincare/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin
- United Kingdom: https://lovi.care/skincare/uk/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin
- Ireland: https://lovi.care/skincare/ie/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin
- Germany: https://lovi.care/skincare/de/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin
- France: https://lovi.care/skincare/fr/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin
- Italy: https://lovi.care/skincare/it/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin
- Netherlands: https://lovi.care/skincare/nl/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin
- Spain: https://lovi.care/skincare/es/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin
- Canada: https://lovi.care/skincare/ca/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin
- Australia: https://lovi.care/skincare/au/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin (this page)
- Singapore: https://lovi.care/skincare/sg/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin
- Saudi Arabia: https://lovi.care/skincare/sa/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin
- United Arab Emirates: https://lovi.care/skincare/ae/p/the-ordinary/lactic-acid-5-ha/for/sensitive-skin