# Shiseido Treatment Softener for sensitive skin

**Lovi Fit: High fit for sensitive skin.**
Normal Skin Fit: High · Effectiveness: High · Safety: Excellent.

Page: https://lovi.care/skincare/ae/p/shiseido/treatment-softener/for/sensitive-skin

The Lovi Fit is the same in every country; only the stores and prices differ, and the ones here are for the United Arab Emirates.

Brand: [Shiseido](https://lovi.care/skincare/ae/brands/shiseido)
Category: [Toners](https://lovi.care/skincare/ae/best/toners)

This fit is calculated for the concerns frequently associated with sensitive skin: redness, stinging, and reactions to new products. For scores based on a full skin profile (12D face scan, goals, preferences), use the Lovi app.

A great choice for sensitive skin; a few toners fit it even better.

## Why this fit

- Highly suitable for your normal skin, this product effectively addresses redness and irritation with Artemisia Princeps Leaf Extract and Witch Hazel Leaf Extract, which provide soothing and anti-inflammatory benefits.
- Its excellent hydration is further enhanced by high concentrations of sodium acetylated hyaluronate and sodium hyaluronate, ensuring your skin remains plump and comfortable.
- The formula is safe for your sensitive skin, containing no harsh ingredients and including beneficial components like Artemisia Princeps Leaf Extract and Witch Hazel Leaf Extract.

## Fit by skin type

- [Oily skin](https://lovi.care/skincare/ae/p/shiseido/treatment-softener/for/oily-skin): High
- [Dry skin](https://lovi.care/skincare/ae/p/shiseido/treatment-softener/for/dry-skin): Caution
- [Combination skin](https://lovi.care/skincare/ae/p/shiseido/treatment-softener/for/combination-skin): High
- [Sensitive skin](https://lovi.care/skincare/ae/p/shiseido/treatment-softener/for/sensitive-skin): High (this page)
- [Acne-prone skin](https://lovi.care/skincare/ae/p/shiseido/treatment-softener/for/acne-prone-skin): High
- [Skin with dark spots](https://lovi.care/skincare/ae/p/shiseido/treatment-softener/for/dark-spots): High
- [Mature skin](https://lovi.care/skincare/ae/p/shiseido/treatment-softener/for/mature-skin): High
- [Dry sensitive skin](https://lovi.care/skincare/ae/p/shiseido/treatment-softener/for/dry-sensitive-skin): Low
- [Oily acne-prone skin](https://lovi.care/skincare/ae/p/shiseido/treatment-softener/for/oily-acne-prone-skin): High

## Key ingredients

Sodium Hyaluronate, Glycerin, Witch Hazel Leaf Extract, Sapindus Mukorossi Peel Extract, Theanine

## What the research says

- Hamamelis bark proanthocyanidins strongly increased the proliferation of cultured human keratinocytes and reduced transepidermal water loss and erythema formation in SLS-irritated skin, whereas the polysaccharide fraction had no effect. ([Phytochemistry, 2001](https://pubmed.ncbi.nlm.nih.gov/11684194/))
- Isosecotanapartholide (ISTP) isolated from Artemisia princeps Pampanini extract downregulated STAT-1 expression, reduced IL-33 production, and inhibited TARC/CCL17 mRNA and ICAM-1 protein expression in human keratinocytes stimulated by tumor necrosis factor-alpha/interferon-gamma. ([Molecular Medicine Reports, 2017](https://pubmed.ncbi.nlm.nih.gov/28447741/))
- Topical hyaluronic acid filler serum combined with Botulinum toxin type A lengthened the duration of the toxin's effect in reducing wrinkles compared to Botulinum toxin type A alone. ([Dermatologic Therapy, 2022](https://pubmed.ncbi.nlm.nih.gov/36200921/))
- Hyaluronic acid extracts are safe and efficacious products for skin repair when used in tissue regeneration alone or in combination with herbal or Western medicine. ([Journal of Pharmacy & Pharmaceutical Sciences, 2015](https://pubmed.ncbi.nlm.nih.gov/25877441/))
- Topical application of 0.1% hyaluronic acid formulations of different molecular weights led to significant improvements in skin hydration and elasticity, with low-molecular-weight formulations also significantly reducing wrinkle depth in seventy-six female subjects compared to a vehicle control. ([Journal of Drugs in Dermatology, 2011](https://pubmed.ncbi.nlm.nih.gov/22052267/))
- Topical application of hyaluronic acid in conjunction with free gingival graft significantly reduced donor site postoperative pain until day 7 compared to normal saline, with no significant differences in graft dimensions or patient satisfaction. ([Clinical Oral Investigations, 2022](https://pubmed.ncbi.nlm.nih.gov/34623507/))
- Treatment with a hyaluronic acid-containing mouth rinse or topical gel led to significant lesion reduction, pain relief, and normalization of lesion color in adult patients with minor recurrent aphthous stomatitis, with the gel formulation showing an earlier healing onset at 3 days. ([BMC Oral Health, 2019](https://pubmed.ncbi.nlm.nih.gov/31311529/))
- A single application of a moisturizing fluid containing hyaluronic acid 1%, glycerin 5%, and Centella asiatica stem cells extract significantly increased skin hydration by 29% and reduced transepidermal water loss at 24 hours compared to baseline and an untreated control site in twenty healthy women. ([Clinical, Cosmetic and Investigational Dermatology, 2017](https://pubmed.ncbi.nlm.nih.gov/28860834/))
- The emollient V0034CR significantly reduced TEWL compared to vehicle and vehicle plus glycerol, and significantly increased corneometry scores compared to vehicle and vehicle plus petrolatum in healthy volunteers with dry skin, demonstrating combined barrier function improvement from petrolatum and hydration improvement from glycerol. ([Journal of Cosmetic Dermatology, 2020](https://pubmed.ncbi.nlm.nih.gov/31532576/))
- Ten days of treatment with a cream containing 20% glycerin significantly increased skin hydration measured by corneometer values in 17 healthy volunteers compared to a placebo cream, but showed no influence on transepidermal water loss or skin sensitivity to an irritating surfactant. ([International Journal of Cosmetic Science, 2001](https://pubmed.ncbi.nlm.nih.gov/18498456/))
- A Hamamelis virginiana leaf extract increased LOXL1 expression twofold, decreased elafin synthesis, restored functional elastic fibers, reduced nonfunctional elastin aggregates, decreased wrinkles, and improved skin firmness. ([Journal of Cosmetic Science, 2018](https://pubmed.ncbi.nlm.nih.gov/30052192/))
- Witch hazel bark extract and hamamelitannin showed pronounced anti-inflammatory activity, supported keratinocyte migration in a wound healing assay, and inhibited Staphylococcus aureus growth, whereas their skin microbiota metabolite ellagic acid stimulated inflammatory mediator release. ([Journal of Ethnopharmacology, 2025](https://pubmed.ncbi.nlm.nih.gov/40819781/))
- Hamamelis virginiana bark extract inhibited Cutibacterium acnes-induced IL-6 release and TNF-α-induced IL-8 release in human keratinocytes without showing antibacterial or antibiofilm activities. ([Antioxidants, 2022](https://pubmed.ncbi.nlm.nih.gov/35740016/))
- Sapindus mukorossi seed oil promoted wound healing, cell proliferation, migration, and exhibited anti-inflammatory and antimicrobial activities in cells and in rats compared to untreated controls. ([International Journal of Molecular Sciences, 2019](https://pubmed.ncbi.nlm.nih.gov/31130677/))
- Sapindus mukorossi flower water extract exhibited antioxidant, antibacterial against Cutibacterium acnes, and anti-inflammatory activities by reducing pro-inflammatory cytokines in in vitro experiments. ([Current Issues in Molecular Biology, 2025](https://pubmed.ncbi.nlm.nih.gov/40699715/))
- Caprine dermal scaffolds prepared using 5% Sapindus mukorossi fruit pericarp extract effectively achieved complete decellularization while preserving extracellular matrix architecture and promoted full-thickness skin wound healing in rabbits comparable to autografts. ([Journal of Biomaterials Applications, 2025](https://pubmed.ncbi.nlm.nih.gov/40112282/))
- Oral and topical botanical products containing ingredients like ashwagandha, saffron, l-theanine, and tocopherol reduced facial redness and pigmentation and improved sleep and certain mood parameters in healthy females with sensitive skin compared to baseline. ([Journal of Clinical Medicine, 2022](https://pubmed.ncbi.nlm.nih.gov/36431167/))
- Topical l-theanine pretreatment suppresses TPA-induced acute skin inflammation, ear edema, erythema, vascular permeability, and hyperplasia in mice by downregulating endothelial PECAM-1 and neutrophil infiltration and activation. ([Chemico-biological Interactions, 2018](https://pubmed.ncbi.nlm.nih.gov/29458014/))

## What reviewers say

This product is highly regarded for its ability to significantly soften and hydrate the skin, acting as an effective prep step for subsequent skincare and makeup. It is praised for improving skin texture and balancing hydration across different skin types. A moderate number of users find the floral fragrance to be overpowering and consider the price point high for its formulation.

- Liked: Deep hydration (mostly mentioned)
- Liked: Elegant texture (often mentioned)
- Liked: Balances skin (sometimes noted)
- Liked: Enhances routine (sometimes noted)
- Liked: Pleasant scent (sometimes noted)
- Disliked: High price point (sometimes noted)
- Disliked: Strong fragrance (sometimes noted)
- Disliked: Confusing consistency (rarely noted)
- Disliked: Packaging issues (rarely noted)
- Disliked: Skin irritation (rarely noted)

## How to apply

- Use your hydrating toner in both your AM and PM routines. Start 3 times per week and move to daily use if your skin feels good.
- Apply your hydrating toner right after cleansing and before putting on your moisturizer or SPF.
- Gently press 2-3 drops of the hydrating toner into your skin and let it absorb for a minute before the next step.
- For sensitive skin, apply the hydrating toner on dry skin to keep it calm and comfortable.
- Always do a patch test before your first use and avoid the sensitive eye area.
- Video: https://storage.pora.ai/25abe7eb181ba53153fd15de2058c2a9.mp4

## Questions and answers

### What makes Shiseido Treatment Softener a great fit for sensitive skin?

Shiseido Treatment Softener is a great fit for sensitive skin because it helps calm redness and irritation with witch hazel leaf extract and artemisia princeps leaf extract. Its high concentrations of sodium hyaluronate also keep your skin feeling plump, comfortable, and well-hydrated.
Sources: [Phytochemistry, 2001](https://pubmed.ncbi.nlm.nih.gov/11684194/), [Molecular Medicine Reports, 2017](https://pubmed.ncbi.nlm.nih.gov/28447741/)

### Which ingredients make this toner a good fit for sensitive skin?

This toner is a great fit for sensitive skin because it contains witch hazel leaf extract and artemisia princeps leaf extract, which help calm redness and irritation. It also includes sodium hyaluronate and sodium acetylated hyaluronate to keep your skin feeling plump and comfortable.
Sources: [Phytochemistry, 2001](https://pubmed.ncbi.nlm.nih.gov/11684194/), [Molecular Medicine Reports, 2017](https://pubmed.ncbi.nlm.nih.gov/28447741/)

### What does Hyaluronic Acid do for sensitive skin?

Hyaluronic acid helps calm and hydrate sensitive skin while supporting the skin barrier to keep it soft and comfortable. Clinical studies show it improves surface moisture and reduces dryness, roughness, and redness without irritation.
Sources: [Journal of Drugs in Dermatology, 2025](https://pubmed.ncbi.nlm.nih.gov/41037531/), [Journal of Cosmetic Dermatology, 2018](https://pubmed.ncbi.nlm.nih.gov/29356277/)

### What does Glycerin do for sensitive skin?

Glycerin helps keep sensitive skin soft and deeply hydrated while supporting the skin barrier. It is unlikely to cause irritation and may protect against dryness and roughness.
Sources: [The British Journal of Dermatology, 2008](https://pubmed.ncbi.nlm.nih.gov/18510666/), [Acta Dermato-venereologica, 1999](https://pubmed.ncbi.nlm.nih.gov/10598752/)

### Where does it go in a skincare routine for sensitive skin?

This hydrating toner is used morning and night right after cleansing to calm and hydrate your skin. It helps keep your skin feeling soft and comfortable without causing irritation.
Sources: [Phytochemistry, 2001](https://pubmed.ncbi.nlm.nih.gov/11684194/), [Molecular Medicine Reports, 2017](https://pubmed.ncbi.nlm.nih.gov/28447741/)

### Can I use this toner with retinol, and in what order?

You can use this toner alongside retinol by applying the toner first to keep your sensitive skin calm and comfortable. Using a soothing, hydrating layer helps lower the dryness and redness that strong treatments like retinol may sometimes cause.
Sources: [Cutis, 2006](https://pubmed.ncbi.nlm.nih.gov/17121065/), [Phytochemistry, 2001](https://pubmed.ncbi.nlm.nih.gov/11684194/)

### How often should I use it?

You can use this hydrating toner twice a day in both your morning and evening routines. It helps keep sensitive skin calm and comfortable with soothing plant extracts and high concentrations of sodium hyaluronate.
Sources: [Phytochemistry, 2001](https://pubmed.ncbi.nlm.nih.gov/11684194/), [Molecular Medicine Reports, 2017](https://pubmed.ncbi.nlm.nih.gov/28447741/)

### Can this toner clog pores, cause breakouts or purging for sensitive skin?

This toner is unlikely to clog pores or cause breakouts for sensitive skin, as its formula avoids harsh ingredients and is well-suited to keep skin calm and comfortable.
Sources: [Phytochemistry, 2001](https://pubmed.ncbi.nlm.nih.gov/11684194/), [Molecular Medicine Reports, 2017](https://pubmed.ncbi.nlm.nih.gov/28447741/)

### Is it fragrance-free and alcohol-free?

It contains fragrance (parfum, linalool, citronellol, geraniol, and zingiber aromaticus extract) and drying alcohol (sd alcohol 40-b alcohol denat).

## Alternatives for sensitive skin

- [Clé de Peau Beauté Hydro-Clarifying Lotion](https://lovi.care/skincare/ae/p/cle-de-peau-beaute/hydro-clarifying-lotion/for/sensitive-skin) — Superior fit — AED 1,083.00 at Amazon
- [Mizon Snail Repair Intensive Toner](https://lovi.care/skincare/ae/p/mizon/snail-repair-intensive-toner/for/sensitive-skin) — Superior fit — AED 89.00 at Amazon
- [Isntree Hyaluronic Acid Toner](https://lovi.care/skincare/ae/p/isntree/hyaluronic-acid-toner/for/sensitive-skin) — Superior fit — AED 26.90 at Amazon

## Pairs well with

- Cleanser: [Fresh Soy Face Cleanser](https://lovi.care/skincare/ae/p/fresh/soy-face-cleanser/for/sensitive-skin) — Superior fit — AED 84.53 at Amazon
- Moisturizer with Sun Protection: [Bioderma Bioderma Photoderm Mineral SPF 50+](https://lovi.care/skincare/ae/p/bioderma/photoderm-mineral-fluide-spf50/for/sensitive-skin) — Superior fit — AED 65.10 at Amazon
- Pre-Cleanser: [MISSHA Ultra Hyalon Cleansing Cream](https://lovi.care/skincare/ae/p/missha/ultra-hyalon-cleansing-cream/for/sensitive-skin) — Superior fit — AED 35.29 at Amazon

## Where to buy

No store in United Arab Emirates has a checked price for this product, so the page shows none.

## Ingredients

Water, Dipropylene Glycol, Sd Alcohol 40-B Alcohol Denat, Glycerin, Diglycerin, Peg Ppg-14 7 Dimethyl Ether, Peg-20, Phenoxyethanol, Methylparaben, Carbomer, Erythritol, Parfum, Disodium Edta, Potassium Hydroxide, Butylene Glycol, Linalool, Sapindus Mukorossi Peel Extract, Sodium Metabisulfite, Citronellol, Geraniol, Magnesium Chloride, Theanine, Calcium Chloride, Serine, Witch Hazel Leaf Extract, Zingiber Aromaticus Extract, Sodium Acetylated Hyaluronate, Tocopherol, Artemisia Princeps Leaf Extract, Sodium Hyaluronate, Kirishima Mineral Spring Water, Mukurossi Extract, Brightening Lempuyang Extract
## About the Lovi Fit

Lovi: Unbiased, science-based skincare AI trained on real user outcomes.

Lovi calculates every fit score from the full ingredient list with brand-independent rules its dermatologists and cosmetic chemists build and review, and personalizes every pick with AI trained on the real results of millions of users. Lovi trains its fit score models on a proprietary dataset built from more than 10,000 expert-labeled products and more than 100,000 simulated examples, following an internally consistent methodology presented at Cosmoprof, AMWC, and Skin of Color Update. Levels from best to worst: Superior, High, Average, Low, Caution, Warning.

Behind this fit score: Nadia Kapleva, MS (Co-founder, Medical Director); Alexey Shagraev, PhD (Co-founder, CEO and CTO); Dr. Sofía Perea Pérez, MD, MSc (Medical Board); Aishani Shah, MD (Medical Board); Asya Zubkova, MS (Medical Board); Hanna Kurets, MD (Medical Board, Medical Advisor); Elina Nazarenko, MD (Medical Board); Victoria Derkova, MS (Medical Board).

Page built Nov 8, 2026.

More from Lovi: https://lovi.care/skincare/llms.txt

## This page in other countries

- United States: https://lovi.care/skincare/p/shiseido/treatment-softener/for/sensitive-skin
- United Kingdom: https://lovi.care/skincare/uk/p/shiseido/treatment-softener/for/sensitive-skin
- Ireland: https://lovi.care/skincare/ie/p/shiseido/treatment-softener/for/sensitive-skin
- Germany: https://lovi.care/skincare/de/p/shiseido/treatment-softener/for/sensitive-skin
- France: https://lovi.care/skincare/fr/p/shiseido/treatment-softener/for/sensitive-skin
- Italy: https://lovi.care/skincare/it/p/shiseido/treatment-softener/for/sensitive-skin
- Netherlands: https://lovi.care/skincare/nl/p/shiseido/treatment-softener/for/sensitive-skin
- Spain: https://lovi.care/skincare/es/p/shiseido/treatment-softener/for/sensitive-skin
- Canada: https://lovi.care/skincare/ca/p/shiseido/treatment-softener/for/sensitive-skin
- Australia: https://lovi.care/skincare/au/p/shiseido/treatment-softener/for/sensitive-skin
- Singapore: https://lovi.care/skincare/sg/p/shiseido/treatment-softener/for/sensitive-skin
- Saudi Arabia: https://lovi.care/skincare/sa/p/shiseido/treatment-softener/for/sensitive-skin
- United Arab Emirates: https://lovi.care/skincare/ae/p/shiseido/treatment-softener/for/sensitive-skin (this page)